Returns and Exchanges

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Returns

Thank you for shopping at Art Photography By Rich. 

Our refund and returns policy last 10 days. If 10 days have passed since the receipt of your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your artwork must be in the same condition that you received it. It must also be in the original packaging.

Non-returnable items include:

• Gift Cards
• Downloadable products
• Used or damage products

Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Refunds

Once your artwork is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges

We only replace artwork if it is defective or damaged. If you need to exchange your purchase, send us an email at returns@artphotographybyrich.com.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.  If you are shipping an item over $50, you should consider using a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item. 

Contact us for any further questions related to refunds and returns.